About ELX
About ELX by Matrix: built for electricity network contractors
ELX is a cloud (SaaS) electricity contracts management system by Matrix that runs the utility work orders of electricity-network contractors in Saudi Arabia from registration to extract, in Arabic and English. Matrix builds, hosts and operates it, so contractors use it from the browser with no servers of their own, and each order keeps its materials, documents and extract in one record.
What is ELX, and who is it for?
ELX is a specialised operations system for utility work orders, developed by Matrix. It covers the whole journey — site survey (Kashfia), excavation permits, execution in Projects or Connections, quality, the achievement certificate, drawing and extracts — and then archives the order. Every work order is tied to its warehouse movements and material estimate, so its field, financial and stock position sits in one place.
Who ELX is built for
- Electricity distribution-network contractors executing utility work orders: projects, connections, maintenance and emergency work.
- Multi-branch, multi-region, multi-contract companies: each user’s data is scoped to their branches and districts, and each contract keeps its own item list and prices.
- Teams that run on spreadsheets and scattered messages today and want one documented path for every work order.
The problem it solves
A single work order passes through many hands: the work-order team, survey, permits, execution, quality, the warehouse and finance. When its data lives in separate spreadsheets and chat threads, it is hard to tell where the order stands, who is responsible for it, how late it is, and whether the materials received match the materials issued.
In ELX every stage has its own screen, time limit and owner, and an order is relayed to the next stage only once the fields, notes and attachments that stage requires are complete.
Built around the real work-order journey
ELX follows the stages a utility work order actually goes through, rather than a generic project template. Routing between stages is automatic: permits only when they are needed, Projects or Connections depending on the implementing agency, and the Replay stage only when a drill type flagged for it is used.
- Work order: registered by hand or imported from Excel, with subscriber, location, contract and implementing agency.
- Site survey (Kashfia): the field inspection, survey and material matching, and the decision on whether a permit is needed.
- Excavation permits: the license number, duration, expiry date and municipality, tracked per order.
- Projects or Connections: work done and completion percentage, excavations, implementation items, meters and material requests.
- Replay stage: replay date, notes and attachments — only for orders that use a drill type flagged for this stage.
- Quality: each item marked identical or not identical; any failed item sends the order back to execution.
- Achievement certificate: quantities, prices, the materials balance and the total value.
- Drawing: drawing files uploaded with reference names.
- Extracts: orders with achievement certificates are grouped into an extract; once it is approved, they are archived automatically.
See each stage in detail in our guide to utility work order stages and on the work order management page.
Arabic-first and bilingual
Arabic is the default language in ELX: the interface runs right to left, and users can switch to English (left to right) from the header. Screen labels use the terms field teams already use — Kashfia, stage time limits, delay justifications, achievement certificate, extract.
Every master-data record carries a name in each language. Administrators edit interface words and system messages from a single grid, and can add contextual help next to screen fields.
What ELX is not
ELX is not an accounting package or a full ERP: it has no general ledger, payroll, HR or purchasing module. It does not connect automatically to government platforms or to the utility’s own systems — utility data reaches ELX through Excel imports. For the trade-offs, read ERP or a specialised work order system?
Product principles
The principles behind ELX
Six principles you will find across the system’s screens — each one backed by something ELX actually does.
One record per work order
Every stage’s data, files and transfer dates stay on the same order. The lifecycle report puts every stage the order has reached into one PDF, and its attachments download together as a single ZIP.
Every stage has an owner and a clock
Users claim an order before working on it, and each stage has a time limit in days. Late orders are colour-flagged, and where justification is mandatory they cannot be relayed until a delay justification and its files are entered.
Materials you can trace
Each material movement on a work order is a numbered stock document tied to that order and a warehouse, and a return can’t exceed the net quantity issued or received for the same order and material. Reports compare the estimate with what was actually received and consumed.
A trail you can audit
The audit log records who changed what, and when, on master data and key operational records. Manual stage changes require a note, and deleting work orders, stock documents or estimates is a traceable soft delete.
Arabic first
A right-to-left Arabic interface in the language of the field, an English interface you can switch to from the header, and master data named in both languages.
Data kept in its lane
Each company runs its own web instance and database, each user sees only their own branches and districts, and permissions are granted per screen and action.
Who builds and runs ELX
ELX is developed by Matrix, which also hosts and operates it as a cloud (SaaS) service, so contractors use it from the browser without running servers of their own. It is built for one specific job: running the utility work orders of electricity network contractors from registration to extract, in the sector’s own stages and vocabulary.
- Developer and operator: Matrix — mtx-it.com
- Product: ELX, an electricity contracts management system with Arabic and English interfaces
- Service model: a cloud service hosted by Matrix, with a separate web instance and database for each company
- Technology: built on Microsoft’s enterprise web platform with a relational database
- Contact and technical support: over WhatsApp
Services
What Matrix provides with ELX
Alongside hosting and operating the system, Matrix provides four services for your team.
User training
Matrix trains your team’s users to work in ELX. On the screens themselves, administrators can add contextual help next to fields — help text with an optional image or video — for users to check whenever they need it.
Moving your data off Excel
Matrix migrates your existing Excel data into ELX: work orders, materials and master data. ELX itself keeps Excel imports for work orders, material estimates, utility receipts and more.
Technical support on WhatsApp
Your team reaches Matrix technical support over WhatsApp, and the support button in the ELX header takes users there from inside the system.
Tailored to how you work
Matrix customises screens, reports and stages to each contractor’s needs, on top of what administrators set themselves: stage time limits, relay mode, screen names and the letterhead on printouts.
Who writes this site, and how we check it
The pages and articles on this site are prepared by the ELX team at Matrix, the company that builds and operates the system. “ELX Team” appears on every article as the party responsible for its content, and we hold that content to these rules:
- Every description of what ELX does comes from the system itself, meaning its screens, stages and default settings, not from marketing material.
- Every fact about a regulator or platform, such as Balady, ZATCA or the National Cybersecurity Authority, is attributed to its official source in the Sources section at the end of the article.
- We state the system’s limits plainly: it is not accounting software, and it is not connected to Balady, e-invoicing systems or the utility’s own systems.
- We publish no customer names, and no figures, certifications or customer reviews we have not verified.
- Every article shows its publication date, plus a last-updated date once it has been revised.
If you spot something that needs correcting, message us on WhatsApp from our contact page.
See how ELX runs your work-order flow
Request a demo over WhatsApp and ask the Matrix team about pricing and about tailoring ELX to your contracts and stages. More answers are in our FAQ.